The Business Bytes
Mumbai, October 7, 2024 (TBB Bureau): Capri Global Capital Ltd (Capri Loans), a prominent name in the non-banking financial sector, has launched Capri AI-Dost, an AI-driven chatbot aimed at transforming customer interaction by providing round-the-clock assistance for loan-related queries.
Announcing the launch, Tarun Aggarwal, Group CTO, Capri Global, emphasized the company’s commitment to enhancing customer experience through technology. “We are thrilled to introduce Capri AI-Dost as part of our digital transformation journey. This innovative technology is designed with customer-centricity at its core, providing quick and accurate information to assist customers 24X7 with minimal human intervention. The AI’s intuitive nature allows us to assess customer needs more effectively and improve system efficiencies,” he said.
Capri AI-Dost empowers users by offering instant, real-time answers to a wide range of loan-related questions, thus ensuring a seamless experience even beyond regular business hours. Available in 18 Indian languages, the chatbot is accessible to potential loan applicants, existing borrowers, and businesses, including SMEs.
The chatbot covers key aspects of the loan process, such as eligibility criteria, documentation, tenure options, interest rates, repayment schedules, and application status checks, all through an easy-to-use interface. By streamlining customer support with AI technology, Capri AI-Dost represents a major step forward in delivering a smooth and efficient service experience at Capri Loans.
