The Business Bytes
TBB BUREAU
GURUGRAM, APR 20, 2023
Ecom Express Limited, a leading end-to-end technology-enabled logistics solutions provider, on Thursday announced the launch of three new services, Same Day Delivery (SDD), Same Day Delivery+ (SDD+), and Next Day Delivery (NDD) to cater to the growing demands of e-commerce players in India. With the launch of these services, Ecom Express aims to improve the customer experience by offering faster and more reliable deliveries, thereby increasing their customer base.
One of the major concerns of e-commerce players, especially D2C brands, is faster delivery. The solutions not only enhance the overall customer experience by offering better speed but also increase seller revenue through reduced returns. Ecom Express’s Same Day Delivery (SDD) service aims to address this concern with its key features such as cut-off time of5 AM and 11 AM for receiving the orders, guaranteed same-day delivery in key cities, and customized cut-offs as per the requirements of customers.
Ecom Express’ SDD+ is designed for high selling SKUs, which are kept and fulfilled through micro-fulfillment centers placed within cities. With a cut-off time as high as 2 PM, the service assures faster parcel deliveries to customers.
The Next Day Delivery (NDD) service offered by Ecom Express aims to provide assured delivery for interacitywith a cut-off time of 12 PM for the next day. This service highlights improved customer experience, reduced return of goods, and reduced customer acquisition cost, thereby benefiting both the customers and the e-commerce players.
Ecom Express Limited Co-founder K Satyanarayana said, “We are excited to launch Same Day Delivery, SDD+, and Next Day Delivery to our customers and with the launch of these new services, the company aims to strengthen its position as the preferred logistics partner for e-commerce players in India.We believe that our investment in technology and infrastructure will enable us to deliver an unparalleled experience to our customers via these faster transit time products.”
With the growth of e-commerce and D2C ecosystem over the last couple of years, the need for faster deliveries across categories such as electronics, beauty and cosmetics, fashion and apparels are emerging as a success enabler for customer experience. Leveraging the needs of the industry, the company had recently launched ExpressPlus which is a multimodal shipping product at the back of air transportation and now with these newly launched services have curated a network that seamlessly connects the country’s demand and supply hotspots for a shortened transit time.
