The Business Bytes
TBB BUREAU
BHUBANESWAR, JANUARY 14, 2021
TP Central Odisha Distribution Ltd. (TPCODL), a joint venture between Tata Power and the Government of Odisha, inaugurated an all-women Customer Care Center at Puri Division Office which is the second such center of the discom in Odisha.
The Customer Care Center was inaugurated by Puri Deputy Collector Itishree Nayak, in presence of TPCODL’s senior management and women employees.
The center will be entirely managed by a team of women officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressing to customers’ queries & concerns along with other customer-related services at the Customer Care Center, thereby strengthening their participation in offering excellent services.
It is also fully equipped with a queue management system, self-help kiosk and feedback tab for providing better customer experience.
Speaking on this occasion, TPCODL Chief Executive Officer M Shenbagam said, “We are glad to inaugurate our second all-women Customer Care Center at Puri. Through this center, we aim to deliver an enhanced customer experience as well as offer requisite training to local women in order to help them become more independent.”
In December 2020, TPCODL inaugurated its first all-women Customer Care Center at Cuttack to influence the employability and empowerment of the local women, a first by any power utility in Odisha.
