The Business Bytes
TBB BUREAU
BHUBANESWAR, APRIL 09, 2021
Tata Power Central Odisha Distribution Ltd (TPCODL), a joint venture between Tata Power and the Government of Odisha, recently inaugurated a new Customer Care Centre (CCC) in Nayagarh. With the opening of this new CCC, the number of TPCODL Customer Care Centres in Odisha went up to five.
The CCC was inaugurated by Nayagarh Collector Dr. Poma Tudu, in presence of TPCODL’s senior management and employees.
The new CCC in Nayagarh will be managed by a team of officials who are trained to handle a gamut of customer services such as new power supply connections, monthly bill payments, addressing to customers’ queries & concerns along with other customer related services, strengthening their participation in offering excellent services.
The CCC is fully equipped with a Queue Management System for efficient management of customer footfall at the centre, a Self Help Kiosk as well as a Feedback Tab to capture customers’ feedback on the services rendered at the centre.
Speaking on the occasion, M Shenbagam, Chief Executive Officer, Tata Power Central Odisha Distribution Limited said, “We are extremely delighted to inaugurate our new CCC in Nayagarh. Our aim is to consistently offer customers easy access to a gamut of services and create customer delight through our innovative solutions, all under one roof.”
Last year, TPCODL inaugurated four CCCs including one at Bhubaneswar and two All Women CCC at Cuttack and Puri to influence the employability and empowerment of the local women. This is the 5th CCC of TPCODL.
In 2018, Tata Power created a new milestone by inaugurating India’s first All-Women CCC for its Mumbai customers, a first by any power utility in India. With this, Tata Power has smooth and successfully operational chain of over 5 All-Women CCCs across Mumbai, Delhi and Ajmer.
