The Business Bytes
BHUBANESWAR, MAY 16, 2024 (TBB BUREAU): Policybazaar, one of India’s leading insurance platforms, has opened a new office in Bhubaneswar to cater to the insurance needs of local customers, offering personalized face-to-face assistance and support. This expansion aims to provide human assistance for tasks such as online policy comparisons, claims support, service inquiries, and renewals.
“Most of the customers in tier-2 and tier-3 cities prefer visiting physical offices in addition to online interactions to address their insurance-related concerns. Policybazaar always prioritizes understanding and addressing the needs of the customers. Bhubaneswar has seen a steady rise in its middle-class population seeking financial protection for themselves and their families. Our office here will provide complete guidance to customers in understanding their insurance policies, claim process, and claim-related queries,” says Vivek Jain, Head, Investments, Policybazaar.com.
The new office employs 150 advisors catering to different customer requirements for savings, health, and term insurance. Customers can seek assistance from representatives at the center through phone calls or in-person meetings.
Sarbvir Singh, Joint Group CEO, PB Fintech, adds, “The launch of our offices will help customers get the service format that they feel comfortable with. Our expert advisors not only add credibility but also offer the practical utility that one looks for in insurance. Especially in areas where digital adaptability is still in progress, our offices will serve as an efficient and convenient medium to secure financial protection.”
Establishing a mix of online and offline support for customers aligns with the larger goal of “Insurance for All by 2047.” These physical offices will provide a seamless experience for both sales and aftersales support. Advisors can also arrange home visits to ensure customers receive dedicated assistance post-sales.
Policybazaar has been diligently working to provide comprehensive insurance solutions to its customers, offering not only insurance coverage options but also a holistic experience throughout the policy journey.
