The Business Bytes
TBB BUREAU
BERHAMPUR, SEPT 7, 2023
Tata Power Southern Odisha Distribution Limited (TPSODL) on Thursday inaugurated a Grievance Redressal Forum (GRF) at Bhanjanagar in Odisha. The GRF was inaugurated by Odisha Electricity Regulatory Commission (OERC) Chairman Suresh Chandra Mahapatra in the presence of TPSODL CEO Amit Garg, members and senior officials of OERC and TPSODL.
The Bhanjanagar GRF, located at Baunsalundi, Main Road, Bhanjanagar, is the third one of its kind, and a significant initiative by TPSODL to enhance customer satisfaction and resolve their concerns effectively. The new GRF will provide a platform for consumers to voice their concerns and seek redressal for any issue they might encounter regarding electricity supply. The GRF will also work to ensure that grievances are redressed in a timely and transparent manner.
Speaking on the occasion, OERC Chairman said, “The inauguration of the Bhanjanagar Grievance Redressal Forum by TPSODL reflects a positive step towards enhancing consumer satisfaction and resolving their concerns effectively. It is a testament to TPSODL’s commitment by putting the customer first. I am confident that the Bhanjanagar GRF will help resolve consumer grievances quickly and fairly, and that it will be a valuable resource for the people of Ganjam, Kandhamal and Boudh districts.”
Presently, TPSODL operates two successful Grievance Redressal Forums in Berhampur and Jeypore which have proven instrumental in addressing consumer concerns promptly. Bhanjanagar now joins this network, with plans already underway for the establishment of another GRF in Rayagada in the near future. The addition of new GRFs will enable the consumers to approach those at a place closer to them instead of travelling to faraway place
“Our priority endeavour at TPSODL is to provide a world-class customer experience. The Bhanjanagar GRF is a key part of our commitment by putting the customer at the heart of everything we do. We believe that everyone deserves to have reliable and affordable electricity, and we are committed to working with our customers to ensure that they have the best possible experience,” said Amit Garg, CEO, TPSODL.
